Terms of Service

YallaCarry · Effective date: 12 June 2026

1. About YallaCarry

YallaCarry is an on-demand porter service operating in UAE markets and shopping destinations. The platform connects customers with verified porters ("YallaCarry Agents") who carry bags and assist with shopping. By creating an account or using the app you agree to these Terms and our Privacy Policy.

2. The service

• Bookings are confirmed once a YallaCarry Agent is matched to your request.
• Package prices are displayed inclusive of 5% VAT as required by UAE law.
• Time beyond your booked package is charged at AED 0.80 per minute.
• You may cancel free of charge any time before an Agent is matched.
• YallaCarry may cancel or decline bookings for safety or availability reasons.

3. Payments, subscriptions & refunds

• Trip fares are currently settled in cash at the market booth. Card payments via a UAE-licensed gateway are coming soon.
• The optional YallaCarry Pro membership is an auto-renewable subscription billed through your Apple App Store or Google Play account. It renews automatically unless cancelled at least 24 hours before the end of the period; manage or cancel it in your store account settings. Store refund policies apply.
• Refunds for cancelled prepaid trips are processed within 5–7 business days. Tips are non-refundable.

4. YallaCarry Agents (partners)

• All Agents are independently verified via UAE police clearance and identity checks.
• Agents keep 70% of every trip fare plus 100% of tips; payouts are processed weekly.
• Agents are independent contractors, not employees of YallaCarry.
• YallaCarry may suspend accounts for policy violations, fraud, or unsafe conduct.

5. Your responsibilities

• Provide accurate information (including your display name and meeting point).
• Do not ask Agents to carry prohibited, illegal, or dangerous items, or items exceeding reasonable personal-shopping volume.
• Treat Agents with respect; abusive behaviour leads to account suspension.
• You are responsible for your purchases; Agents carry them but are not custodians of high-value goods (declare items over AED 5,000 to support before booking).

6. Safety

• Every trip includes an SOS button that immediately alerts our safety team with your trip details.
• Trip records (booking details and timestamps) are retained for 30 days for safety purposes.
• Customers and Agents can report incidents in-app or via support@yallacarry.com.

7. Liability

YallaCarry provides the platform connecting customers and Agents and maintains verification and safety processes. To the maximum extent permitted by UAE law, YallaCarry's aggregate liability for any claim arising from a trip is limited to the fare paid for that trip. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Termination

You may stop using the service and request account deletion at any time. We may suspend or terminate accounts that violate these Terms.

9. Changes

We may update these Terms; material changes will be announced in the app. Continued use after changes take effect constitutes acceptance.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates, and disputes are subject to the exclusive jurisdiction of the courts of Dubai.

Contact: support@yallacarry.com