YallaCarry Support

You shop, we carry. We're here 7 days a week, 8 AM โ€“ 10 PM GST.

๐Ÿ“ง Email: support@yallacarry.com
๐Ÿ†˜ During a trip: use the in-app SOS button โ€” it alerts our safety team immediately with your trip details.

Frequently asked questions

How do I book a YallaCarry Agent?

Open the app, pick your market on the Home tab, choose a time package (30 minutes to 4 hours), add optional extras like a pram or power bank, confirm your meeting point, and confirm the booking. A verified Agent is matched within minutes and you can track them on the live map.

How much does it cost?

Packages start at AED 29 for 30 minutes, and all prices shown include 5% VAT. Extra time beyond your package is AED 0.80 per minute.

How do I pay?

Trips are currently settled in cash at the market booth when you arrive. Card and Apple Pay checkout are coming in an upcoming update. The optional YallaCarry Pro subscription is billed through your App Store / Google Play account.

Are Agents verified?

Yes โ€” every YallaCarry Agent passes UAE police verification and identity validation before activation, wears a navy vest, and carries a numbered badge shown in the app.

Can I extend my booking mid-trip?

Yes. During the trip, tap "Extend time" to add 30 minutes, 1 hour, or 2 hours.

How do I cancel a booking?

Cancel free of charge from the search screen or the Bookings tab any time before your Agent is matched. Once matched, contact support and we'll help.

How do tips work?

After each trip you can add AED 10/15/20 or a custom tip. Agents keep 100% of tips.

How do I manage or cancel YallaCarry Pro?

Pro is an auto-renewable subscription billed by Apple/Google. Manage or cancel it in your device's subscription settings (iOS: Settings โ†’ Apple ID โ†’ Subscriptions). Use "Restore purchases" on the Profile tab after reinstalling.

I want to earn as a YallaCarry Agent โ€” how do I sign up?

Profile tab โ†’ "Earn with YallaCarry". Register with your name, badge number, and primary market. Agents keep 70% of every fare plus 100% of tips, with weekly payouts every Sunday.

How do I delete my account and data?

Email support@yallacarry.com from your registered device and we'll delete your account within 7 days (see our Privacy Policy).